Support
YOUR ONE-STOP DESTINATION FOR SERVICE AND AFTER-SALES SUPPORT
The Windak Support Page gives you fast, efficient access to all your service and support needs, ensuring smooth and effective collaboration.
YOUR ONE-STOP DESTINATION FOR SERVICE AND AFTER-SALES SUPPORT
The Windak Support Page gives you fast, efficient access to all your service and support needs, ensuring smooth and effective collaboration.
ensures swift delivery of spare parts to our North & South American customers, with most of our parts reaching you within 72 hours.
Clients also have access to the Windak’s Remote Service Support Kit. This kit can be shipped overnight for faster troubleshooting and support.
is dedicated to providing exceptional Technical Support for our EMEA customers, ensuring expert assistance during weekends and holidays. Our team of highly skilled Automation Engineers is always available to help you resolve any technical issue quickly and efficiently.
This continuous service ensures that EMEA clients experience minimal disruption, maintaining the seamless operation of their equipment.
*Please check the terms under the relevant service section for more detailed information.
OPERATING HOURS FOR REGULAR SERVICE REQUESTS:
Monday- Friday – 7:30 AM – 4:30 PM EST
*Same day dispatch of the support kit is conditional upon order time and selection of shipping service.
OPERATING HOURS FOR URGENT TECHNICAL SUPPORT:
Weekends & Holidays – 8:00 – 16:30 EET
NB! During Holiday periods, our response times may be longer than usual.
We appreciate your patience and understanding as we strive to provide the best service possible.
Please be advised that due to the time zone differences between our operations and the Asia Pacific region, there may be a slight delay in our response.