Support
YOUR ONE-STOP DESTINATION FOR SERVICE AND AFTER-SALES SUPPORT
The Windak Support Page gives you fast, efficient access to all your service and support needs, ensuring smooth and effective collaboration.
Our Service Support teams in both Europe and the United States provide prompt assistance:
The Windak Service and Training Center in USA
ensures swift delivery of spare parts to our North & South American customers, with most of our parts reaching you within 72 hours.
Clients also have access to the Windak’s Remote Service Support Kit. This kit can be shipped overnight for faster troubleshooting and support.
The Windak Production Facility in Estonia
is dedicated to providing exceptional Technical Support for our EMEA customers, ensuring expert assistance during weekends and holidays. Our team of highly skilled Automation Engineers is always available to help you resolve any technical issue quickly and efficiently.
This continuous service ensures that EMEA clients experience minimal disruption, maintaining the seamless operation of their equipment.
*Please check the terms under the relevant service section for more detailed information.
Service request
Spare parts orders
Service support requests:
Regular service support requests:
Remote Service Support Kit request
Technical or service support request
OPERATING HOURS FOR REGULAR SERVICE REQUESTS:
Monday- Friday – 7:30 AM – 4:30 PM EST
*Same day dispatch of the support kit is conditional upon order time and selection of shipping service.
WHAT WE OFFER
- On-site or Remote assistance
- Maintenance and Emergency repairs
- Installation and Commissioning services
- Operator and Engineering team training
After hours technical support
TECHNICAL SUPPORT FROM A HIGHLY SKILLED AUTOMATION ENGINEER
Request supportOPERATING HOURS FOR URGENT TECHNICAL SUPPORT:
Weekends & Holidays – 8:00 – 16:30 EET
NB! During Holiday periods, our response times may be longer than usual.
We appreciate your patience and understanding as we strive to provide the best service possible.
Please be advised that due to the time zone differences between our operations and the Asia Pacific region, there may be a slight delay in our response.