Privacy Policy
GDPR (General Data Protection Regulation) Policies:
We may collect, use, store and transfer different kinds of personal information about you, which we have grouped together as follows:
Identity information includes an individual’s name, employer’s name/ company name, position at the company they represent.
Contact information includes email address, telephone number, mailing and home address.
Project related information includes project number, machine/equipment name, spare parts number, purchase order document and quotation number.
Other personal data includes, but is not limited to, data related to your interactions with our services and any other personal data that you provide to us during the course of our relationship.
Our website includes contact forms, in which we ask you to fill out relevant personal information in advance to enable our representatives to contact you.
For what purpose do we use your personal information?
To carry out various services and tasks we process your personal information for these purposes:
Service and Spare Parts: Our Service and Spare Parts forms are optional and are used for inputting personal information. This information helps us provide accurate feedback on your questions and enables a Windak Group representative to reach out to you via the information provided. The processing of this information is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
Sales and Marketing: We may also use your personal information for sales and marketing purposes. This includes sending you information about our products, services, and promotions that might be of interest to you. This processing is based on your consent, which you can withdraw at any time, and our legitimate interests in keeping you informed about our services and products.
Other Purposes: We may also process other personal data not specifically mentioned here, provided that such processing is compliant with GDPR requirements and is based on your consent, the performance of a contract, compliance with legal obligations, vital interests, public interest, or our legitimate interests. This includes, but is not limited to, data related to your interactions with our services and any other personal data that you provide to us during the course of our relationship.
With whom do we share this information?
In principle, we use your data only internally. However, we may share your data with third-party service providers who assist us in our operations, ensuring they comply with GDPR standards through data processing agreements. In a case of needing to share data, prior to any transfer, we will review the requirements under national law for the processing and protection of personal data. This is to determine our obligations as well as the recipient’s obligations (including recipients in other countries) and to make sure such obligations are met.
We ensure that any international data transfers are protected by appropriate safeguards such as standard contractual clauses, binding corporate rules, or adequacy decisions.
We reserve the right to fully cooperate with any law enforcement authorities or court order requiring or requesting that we disclose the identity or other usage details of any user of our services or products.
How long do we store your information?
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Retention periods are determined based on the nature of the information and the purpose for which it is processed. We ensure that data is deleted or anonymized once it is no longer needed. The only exception is when we must comply with applicable legislation, regulatory requests and relevant orders from competent courts.
How do we protect your information?
We take our security obligations seriously and take appropriate security measures to protect your personal information from unlawful or unauthorized processing and accidental loss, destruction, or damage. These measures include implementing technical, physical, and organizational controls to ensure the confidentiality, integrity, and availability of your personal data.
We store personal information on secure servers that are managed by Windak Group and our service providers. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
Regular security assessments and audits are conducted to ensure ongoing compliance with security standards.
What are your rights?
Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data that we hold. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no justified reason for us continuing to process it. Please note that we may not always be able to comply with your request for erasure for specific legal reasons. If this is the case, you will be notified, if applicable, at the time of your request.
Object to processing of your personal data, where Windak Group feels there is a legitimate business use case for the data processing, however you feel it has an impact on your fundamental rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Lodge a complaint with your local data protection regulator. Please note, Windak Group has a vested interest in data privacy compliance and will openly address any concerns or needs. Please contact us before taking action against our personal data policies. We encourage you to contact us before taking action against our personal data policies, so we can promptly resolve your concerns.
Changes to our privacy statement
We reserve the right to update or change our privacy statement, which may happen periodically due to circumstances such as law changes or if we change our business in a way that affects personal data protection. The latest version of our privacy statement will always be available on our website.
This privacy statement was last updated on 16.10.2025.
Questions, comment or requests
For questions, comments and requests regarding this privacy statement and to exercise your rights, contact info@windakgroup.com
Cookie Policy:
What are cookies?
Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How do we use cookies?
Windak Group uses cookies to enhance your experience on our website. This includes:
Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
Managing Cookies
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you want to delete any cookies that are already on your computer or stop cookies from being placed, refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org (note: this will open a new window or tab).
Consent
By using our website, you consent to our use of cookies as described above. However, you can choose to decline cookies at any time.
Changes to our cookie policy
We reserve the right to update or change our cookie policy, which may happen periodically due to circumstances such as changes in technology or law. The latest version of our cookie policy will always be available on our website.