Windak Remote Service Support Kit – Trusted Solution to Minimize Downtime

June 16, 2025

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Get fast, expert help to keep your equipment running without interruption.

At Windak, we understand that unexpected downtime can lead to costly delays in your production schedule. That’s why we offer a reliable and efficient Remote Service Support Kit, specially tailored for our customers across North and South America.

Whether you’re facing a complex technical challenge or need fast support for troubleshooting, Windak’s service solutions are designed to keep your equipment running at peak performance.

Flexible Contract Options

Choose the plan that best fits your needs:

ONE-YEAR PLAN
• $5,900
• Includes dedicated support laptop
• 10 hours of remote support included for the year
THREE-YEAR PLAN
• $11,100
• Includes support laptop
• 10 hours of remote support per year
FIVE-YEAR PLAN
• $15,700
• Includes support laptop
• 10 hours of remote support per year

Each support laptop is pre-configured for Rockwell and Siemens systems, giving you versatile access to troubleshooting tools and remote assistance.

Please note: Customers must provide internet access at the location where the laptop will be used.

Emergency Support

Need help right now? Our emergency solution is ready:

$2,500 Emergency Shipment
• Includes overnight shipping of the preconfigured support laptop
• Up to 10 hours of remote assistance
• Return shipping included

We currently have one kit available for overnight shipments within the U.S., with plans to expand to 10 support kits for greater availability.

Why Choose Windak’s Remote Support?

Minimize downtime with swift access to expert help

Proactive service to keep your equipment running

Overnight shipping available within the U.S. for urgent support

Our Windak Service and Training Center in the USA ensures fast dispatch and expert service. When you invest in Windak’s Remote Service Support Kit, you’re choosing a proactive approach that keeps your cable packaging equipment operating reliably, minimizing unplanned interruptions.

Service Hours & Dispatch Information

Regular operating hours for orders and requests:
Monday–Friday | 7:30 AM – 4:30 PM EST
Same-day shipping available depending on order time and selected shipping service.

Ready to stay connected and protected?

Visit our Support page to request your Remote Service Support Kit or get in touch with our service team.

Let’s keep your equipment running with expert help, just a click away.